Privacy Policy

Effective Date: [15,05, 2026]
Last Updated: [15,05, 2026]

Welcome to IVD CDMO (“IVD CDMO,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit a business inquiry, request product or service information, contact our team, subscribe to updates, or interact with our online platform.

IVD CDMO is a B2B service presentation and business inquiry platform focused on in vitro diagnostics-related services, including IVD antibody development, antigen development, immunoreagent development, assay development support, POCT-related reagent development, ELISA and CLIA reagent support, OEM services, and CDMO manufacturing solutions.

Our website is intended for professional and business users, including diagnostic companies, research institutions, laboratories, manufacturers, distributors, and other organizations. We do not provide medical diagnosis, treatment, patient-facing healthcare services, or direct clinical testing services through this website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information and business information in the following ways.

1.1 Information You Provide Directly

When you submit a contact form, request a quotation, ask for technical information, subscribe to updates, or communicate with us by email or other channels, we may collect:

Name
Company or organization name
Job title or department
Business email address
Phone number
Country or region
Website or company profile
Product or service interests
Project requirements
Inquiry details
Preferred communication method
Any other information you choose to provide

This information is typically collected to respond to B2B inquiries, evaluate service requirements, provide technical or commercial communication, and support potential business cooperation.

1.2 Business and Technical Inquiry Information

You may voluntarily provide business or technical information related to your project, such as:

IVD antibody development requirements
Antigen or immunoreagent development needs
Assay platform information
POCT, ELISA, CLIA, FIA, or related application requirements
OEM or CDMO service requirements
Manufacturing volume expectations
Quality, documentation, or regulatory support needs
Packaging, labeling, or supply chain requirements

We use this information only for business evaluation, technical communication, quotation preparation, project feasibility assessment, and service-related follow-up.

1.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Click behavior
Approximate geographic location
Date and time of visit
Cookie identifiers and similar tracking data

This information helps us operate the website, improve user experience, monitor website performance, analyze traffic, maintain security, and improve content quality.

1.4 Information from Business Sources

We may collect limited business contact information from lawful professional or business sources, including:

Trade shows and industry events
Business cards
Public company websites
Professional directories
Distributor or partner referrals
Publicly available professional platforms
Existing customer or supplier communications

This information may be used for legitimate B2B communication, partnership development, market research, and service promotion where permitted by applicable law.

2. Information We Do Not Intentionally Collect

IVD CDMO is a B2B information, service presentation, and business inquiry platform. Our website is not designed to collect patient-related medical information.

Through this website, we do not intentionally collect:

Protected health information
Patient-identifiable medical information
Clinical records
Diagnostic reports
Patient samples
Patient test results
Genetic data
Biometric data
Children’s personal information
Government identification numbers
Payment card information
Sensitive personal information unrelated to business communication

Please do not submit patient-identifiable medical information, clinical records, diagnostic reports, or sensitive health information through our website forms, email inquiry channels, or other public communication channels.

If such information is submitted to us unintentionally, we may delete, reject, or securely remove it where appropriate.

3. How We Use Personal Information

We may use the information we collect for the following purposes.

3.1 Responding to Business Inquiries

We use your information to respond to contact requests, quotation requests, technical questions, partnership discussions, and service inquiries.

3.2 Providing Technical and Commercial Communication

We may use your information to understand your project requirements, recommend suitable service options, prepare proposals, provide documentation, and support pre-contractual communication.

3.3 Evaluating Project Feasibility

We may use business and technical inquiry information to assess whether our capabilities, service scope, quality system, manufacturing resources, or development platform can meet your needs.

3.4 Website Operation and Improvement

We use automatically collected information to operate, maintain, protect, and improve our website, including page structure, loading performance, navigation, SEO, content relevance, and user experience.

3.5 Marketing and Industry Updates

Where permitted by applicable law, or with your consent where required, we may send you:

Company updates
Product or service information
Technical articles
Industry insights
Event invitations
Newsletter content
B2B marketing communications

You may opt out of marketing communications at any time.

3.6 Security, Fraud Prevention, and Compliance

We may use information to detect, prevent, and respond to security incidents, spam, unauthorized access, fraud, abuse, legal claims, and compliance obligations.

3.7 Business Administration

We may use information for internal recordkeeping, customer relationship management, supplier evaluation, partner management, legal review, accounting, auditing, and other ordinary business operations.

4. Legal Bases for Processing Personal Information

Where GDPR, UK GDPR, or similar data protection laws apply, we process personal information based on one or more lawful bases. GDPR Article 6 and UK GDPR guidance require organizations to identify a lawful basis for processing personal data, such as consent, contract, legal obligation, or legitimate interests. (GDPR)

4.1 Consent

We may process your information when you have given consent, such as subscribing to newsletters, accepting non-essential cookies, or requesting certain types of communication.

4.2 Contract or Pre-Contractual Steps

We may process your information when necessary to respond to your request, prepare a quotation, evaluate a project, negotiate an agreement, or provide services under a contract.

4.3 Legitimate Interests

We may process business contact information and website usage information for legitimate business purposes, including:

Responding to professional inquiries
Improving our website and services
Maintaining cybersecurity
Conducting B2B marketing
Managing customer and partner relationships
Developing business opportunities
Preventing misuse of our website

We will consider your rights and interests before relying on legitimate interests.

4.4 Legal Obligation

We may process information where necessary to comply with applicable laws, regulations, tax obligations, accounting rules, legal claims, export control requirements, or lawful government requests.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, log files, and similar technologies.

These technologies may be used to:

Enable website functionality
Improve website performance
Remember user preferences
Analyze website traffic
Understand visitor behavior
Improve content and SEO performance
Support website security
Measure marketing effectiveness

5.1 Strictly Necessary Cookies

These cookies are required for the website to function properly. They may support security, page loading, form submission, or basic website operation.

5.2 Analytics Cookies

Analytics cookies help us understand how visitors use our website, which pages are most useful, and how we can improve website structure and content.

5.3 Marketing Cookies

Marketing cookies may be used to measure campaign performance, support B2B advertising, or improve the relevance of marketing content.

Where required by law, we will request your consent before placing non-essential cookies on your device. You may manage cookies through our cookie banner, browser settings, or available cookie preference tools.

Please note that disabling cookies may affect certain website functions.

6. How We Share Information

We do not sell personal information for direct monetary payment. However, we may share limited information with trusted third parties where necessary for business, technical, legal, or operational purposes.

We may share information with the following categories of recipients.

6.1 Service Providers

We may share information with service providers that help us operate our website and business, including:

Website hosting providers
Cloud storage providers
Email service providers
CRM platforms
Analytics providers
Cybersecurity providers
IT support providers
Marketing automation tools
Translation or localization tools
Form processing and spam protection tools

These service providers are expected to process information only as necessary to provide services to us.

6.2 Business Partners

Where relevant to your inquiry or requested service, we may share limited business information with authorized partners, suppliers, manufacturers, technical collaborators, logistics providers, or quality-related service providers.

6.3 Professional Advisors

We may share information with lawyers, accountants, auditors, consultants, insurers, and other professional advisors where necessary for business, legal, or compliance purposes.

6.4 Legal and Regulatory Authorities

We may disclose information if required by law, regulation, court order, government request, legal process, or to protect our rights, property, users, partners, or business operations.

6.5 Business Transfers

If IVD CDMO is involved in a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

7. International Data Transfers

Because we operate as an international B2B platform, personal information may be processed or stored in countries or regions outside your place of residence.

These countries may have data protection laws different from those in your jurisdiction. Where required by applicable law, we will use appropriate safeguards for international transfers, which may include contractual protections, data processing agreements, standard contractual clauses, vendor due diligence, access controls, and security measures.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

The nature of your inquiry
The status of business communication
Contractual or pre-contractual requirements
Legal, tax, and accounting obligations
Quality and business recordkeeping needs
Dispute resolution requirements
Security and fraud prevention needs
Marketing consent or opt-out status

When personal information is no longer needed, we will delete, anonymize, or securely archive it where appropriate.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

Access control
Secure hosting
Password protection
Firewall and malware protection
Secure communication protocols
Limited internal access
Vendor security review
Data minimization
Backup and recovery procedures
Internal confidentiality obligations

However, no website, email system, server, database, or online transmission method is completely secure. You should avoid submitting highly sensitive or confidential information through general website forms unless an appropriate secure communication method has been arranged.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

The right to access personal information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of personal information
The right to object to certain processing activities
The right to restrict certain processing activities
The right to withdraw consent where processing is based on consent
The right to request data portability where applicable
The right to opt out of marketing communications
The right to lodge a complaint with a data protection authority

To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

11. Rights for Users in the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have rights under GDPR, UK GDPR, or similar data protection laws.

You may request access, correction, deletion, restriction, portability, objection, or withdrawal of consent where applicable.

You also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so that we can try to resolve your concern directly.

The UK ICO states that privacy information should explain the lawful basis for processing and, where legitimate interests are used, identify those interests. This is why this policy separates business inquiry, marketing, analytics, security, and legal compliance purposes. (ICO)

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. California’s official privacy resources describe rights including the right to know, delete, correct, opt out, limit certain uses, and receive equal treatment when exercising privacy rights. (California DOJ AG)

Subject to applicable limitations, these rights may include:

The right to know what categories of personal information we collect
The right to know the purposes for which personal information is used
The right to know the categories of third parties to whom information is disclosed
The right to access specific pieces of personal information
The right to request deletion of personal information
The right to request correction of inaccurate information
The right to opt out of the sale or sharing of personal information
The right to limit the use of sensitive personal information, where applicable
The right not to be discriminated against for exercising privacy rights

We do not knowingly sell personal information for direct monetary payment. If any analytics, advertising, or marketing technology is considered “sharing” under applicable California law, eligible users may have the right to opt out.

To submit a California privacy request, please contact us using the details below.

13. B2B Marketing and Communication Preferences

As a B2B platform, we may communicate with you using business contact information provided through website forms, professional interactions, trade shows, referrals, public company sources, or prior business communications.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Replying with an opt-out request
Contacting us directly

Even after opting out of marketing communications, we may still send non-marketing communications, such as responses to inquiries, transactional messages, technical discussions, contractual notices, legal notices, security updates, or service-related communications.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, such as industry resources, scientific publications, partner websites, professional platforms, document tools, or social media pages.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before submitting personal information to them.

15. Confidential Business and Technical Information

If you submit business or technical project information through our website or email channels, we will use it for inquiry response, technical evaluation, quotation preparation, and business communication.

However, general website forms and ordinary email channels are not intended for the submission of highly confidential, proprietary, regulated, or sensitive information.

If your project requires the exchange of confidential technical documents, proprietary specifications, formulas, sequences, development protocols, or regulated information, such exchange should be governed by a separate non-disclosure agreement, service agreement, quality agreement, or other written arrangement.

This Privacy Policy does not replace any non-disclosure agreement, master service agreement, quality agreement, supply agreement, or project-specific contract between you and IVD CDMO.

16. Children’s Privacy

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, technologies, legal obligations, or data processing practices.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after an update means that you acknowledge the revised Privacy Policy.

18. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we process personal information, please contact us:

IVD CDMO
Website: [https://www.ivdcdmo.com]
Email: [[email protected]]

For privacy-related requests, please include “Privacy Request” in the subject line so that we can process your request efficiently.